I’m Done With PFCU

“It’s good to be back!”

That is what I would say if I were writing the post I originally planned for today. But if this situation I am writing about instead was the flame to get me going, well then, so be it. I might as well make something good out of it. Cue rant!

I am taking recommendations for a new bank, or credit union, or whatever. Because first thing tomorrow, I am canceling my account with the Philadelphia Federal Credit Union.

I walked over to my local branch this afternoon to deposit some cash into checking. They recently installed two new ATM machines that both accept deposits, rather than only one with the function previously. I enter my card into the machine, which it keeps instead of a quick swipe, go through all of the menu options, and get my cash ready to insert. It’s more than 50 bills, so I entered half of the stack at a time. It took a while, but save for two rejected bills, the machine counted my money and I was ready to confirm the deposit. I hit “Finish my deposit,” and it first gives me a screen saying it was processing. Then the screen switched to a cancellation screen.

This Screen

A green light flashes over the deposit slot, and my bills peek out of the dispenser. For a second.

As I grab the money, it starts leaving my hand and re-enters the machine. And the door to the deposit slot closes back up. The screen remains the same, and after waiting a few minutes, nothing changed.

I looked up PFCU’s number on my phone, and call, hoping to just ask a representative to step outside and help me. The branch closed at 2pm. It was 2:55pm. I waited in the automated menu for maybe an option for a 24 hour customer service line to be sent to. That wasn’t an option on the line.

As I attract attention in my frustration by other PFCU members waiting for the ATM, one woman asks about what was going on, and pulled out her card to find another customer service number. They do have a 24 hour line, so I thanked her and called them.

The only options given to me were for debit card activation, a lost or stolen card, or a lost or stolen device. Considering the ATM had my card and wouldn’t release it, I pressed “2” for a lost or stolen card.

I was transferred to a representative named Allie, and when I explained to her my situation, she said she couldn’t do anything, and offered to give me the number to the main customer service line.

“Do you have a pen and paper?”

“No, I am outside at an ATM and this was my sole purpose for leaving my house at the moment. I don’t have anything on me now except my phone considering this ATM machine took my card and $98. I would appreciate if you could transfer me to the proper authority to fix this problem.”

She transfers me.

To the same line I had previously called to the direct branch that informed me that customer service hours were over.

I call the 24 hour line again. After going back and forth with the next person in a similar way as Allie, he did actually make some kind of effort. But all he could do was cancel my card, should it ever be ejected from that piece of shit machine.

At this point, three incredibly sweet women from the growing line were tapping on windows and knocking on the doors to see if there were any representatives who had not yet left, because a few lights were still on inside.

Nobody came out, and the associate on the line said nothing could be done about the cash I tried to deposit. The only thing he could do was give me the same bullshit number to call in the morning, and enter “an extensive note” on my account for the next representative I speak with.  I asked him to include in that note that a representative should instead be contacting me for the major incovenience, and if I don’t receive that call, which I’m pretty sure I won’t, I will be back at that branch in person at open to close my account. But honestly, I’m closing my account anyway, because this hasn’t been the first time PFCU has given me issue, and I don’t appreciate anyone messing with my money. But this was certainly the most absurd and most time consuming and infuriating.

As I walk back home, defeated and angry, I hear, “Don’t you let this situation ruin your day!” One of the women who was trying to help called out from her car. There’s something about strangers caring, that will really overwhelm you when you’re having a bad day. So for everyone in line who tried to help or even just sympathized and said sorry this was happening, I appreciate you all. I’m going to take that vibe instead of my frustrated one and finish out my day, thanks. But before I do so,

Screw you, PFCU.

Now for the good vibes for the rest of the weekend.

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Casper Stay Inn

I stumbled onto a cool find when I saw that my friend, Cosmo Baker was DJing a sleep event at the Institute of Contemporary Art back in June.

Yeah, a sleep event.

There’s this mattress and bedding company called Casper, and they held a screening of “The Science of Sleep” by Michel Gondry along with a complimentary open bar and tour of the gallery as Cosmo spun a set.

Free alcohol? Sleeping in public spaces? Chill music? Three of my favorite things mixed together in one event that may as well have been tailored just for me?

I RSVP’d immediately.

Sadly, I had to cover a shift at work and couldn’t make it.

I heard it was a great time, so I was bummed I missed it.

But a month later, I received an email from a Casper representative informing me that they were back in Philly for a weekend long napping event at The Schmidt’s Commons(I mean The Piazza, because we all know nobody is trying to call it that for another few years) and that I should come. They’ve spent the whole summer travelling across the country with their “nap pod” trailer where people can book 15-minute naps. Doing so allowed people to try out Casper mattress, pillows, and sheets first hand. They also had staff there to provide further information and answer any questions.

I was intrigued yet again. I really can’t think of a better way to sell mattresses and bedding than to have potential customers actually go to sleep on your product. Anyone can lay on a comfy mattress and confirm that it is indeed comfy. But how are you supposed to know if it’s your kind of comfy until you go to sleep?

Booked myself a nap for Saturday.

Missed it again.

So why am I reviewing this?

While my experience with Casper has not included how great their bedding probably is, I can say that they have fantastic customer service. I’ve corresponded with their representative, Alyse, since the ICA event, and she encouraged me to write about the company and US tour even though I couldn’t make it to the Stay Inn. My good friend, Marisa, has featured Casper on her blog too, for their “Own Your Bed Head” project a few years back.

I can’t wait until Casper comes back to Philly so I can add to this and tell you how comfy the beds are. Alyse said she’d keep me posted. In the meantime, if you’re in the Dallas area, Casper is headed your way for their last stop of the Stay Inn Summer tour. You should check them out this weekend, September 8-10. Give them a social media shout out and let me know what I’m missing.